How a sports manufacturing business cut manual operations time by 24%

The usual ask when someone thinks about an AI solution is "can you build us an agent to do [this]." The better question, is asking how a sales admin and an operations team can improve customer experience by working together more fluidly and smart.

The Problem

Disconnected systems, phone calls and manual data entry. By mapping the daily workflow, finding the repeatable handoffs, and then the genuine bottlenecks, an AI tool that manually reads orders, sets up a confirmation email and then outputs a log of errors for the human operators to sense check - much smarter!

The result

• 24% less time spent on manual data entry
• Errors from re-keying effectively eliminated
• Customer forward an order - all sorted